Oakstone Motors

Privacy Policy

How we collect, use and protect your personal information

Who We Are

E&A vehicles Limited trading as Oakstone Motors is the data controller responsible for your personal data. We are registered in England and Wales with company number 15490929.

Address: 143 Tinkers Green Road, Tamworth, B77 5LJ

Email: sales@oakstonemotors.co.uk

Phone: +44 7384 698858

Information We Collect

We may collect the following types of personal information:

Identity Data

Name, title, date of birth, driving licence details

Contact Data

Email address, telephone numbers, postal address

Vehicle Data

Vehicle registration, make, model, mileage (when selling or part-exchanging)

Financial Data

Payment details, finance application information (where applicable)

Technical Data

IP address, browser type, device information, pages visited

How We Use Your Information

We use your personal data for the following purposes:

  • To process your enquiries about vehicles
  • To arrange and manage vehicle viewings and test drives
  • To complete vehicle sales and purchases
  • To process part-exchange and sell your car requests
  • To arrange vehicle finance (where applicable)
  • To provide after-sales support and warranty services
  • To send you updates about your purchase or enquiry
  • To improve our website and services
  • To comply with legal obligations

Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Contract

Processing necessary to perform a contract with you (e.g., vehicle sale)

Legitimate Interests

Processing necessary for our legitimate business interests (e.g., responding to enquiries, improving services)

Legal Obligation

Processing necessary to comply with legal requirements (e.g., vehicle registration, anti-money laundering)

Consent

Where you have given consent for marketing communications

Data Sharing

We may share your data with:

  • DVLA - for vehicle registration and transfer
  • Finance providers - if you apply for vehicle finance
  • Warranty providers - to register your warranty
  • Service providers - who help us run our business (e.g., IT services, payment processors)
  • Professional advisers - such as lawyers and accountants
  • Regulators and authorities - where required by law

We do not sell your personal data to third parties for marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

  • Enquiries: 2 years from last contact
  • Vehicle sales records: 6 years (legal requirement)
  • Finance applications: 6 years from end of agreement
  • Website analytics: 26 months

Your Rights

Under UK GDPR, you have the following rights:

Access - Request a copy of your personal data

Rectification - Request correction of inaccurate data

Erasure - Request deletion of your data (in certain circumstances)

Portability - Request transfer of your data to another organisation

Object - Object to processing based on legitimate interests

Withdraw consent - Where processing is based on consent

To exercise any of these rights, please contact us at sales@oakstonemotors.co.uk.

Cookies

Our website uses cookies to improve your experience. For more information about how we use cookies, please see our Cookie Policy.

Complaints

If you have concerns about how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

Information Commissioner's Office

Website: ico.org.uk

Phone: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

This policy was last updated in March 2026.

Telephone: +44 7384 698858

Monday09:00 till 17:00
Tuesday09:00 till 17:00
Wednesday09:00 till 17:00
Thursday09:00 till 17:00
Friday09:00 till 17:00
Saturday09:00 till 14:00
SundayAppointment Only
Bank HolidaysAppointment Only

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© 2026 Oakstone Motors. All Rights Reserved. | E&A vehicles Limited trading as Oakstone Motors | Company No. 15490929 | VAT No. 504378106 | 143 Tinkers Green Road, Tamworth, B77 5LJ | Registered in England and Wales