We're committed to resolving any issues fairly and promptly
At Oakstone Motors, we are committed to providing excellent customer service. However, we recognise that sometimes things can go wrong. When this happens, we want to hear about it so we can put things right and improve our service.
This policy explains how you can make a complaint and how we will handle it.
You can contact us to make a complaint in any of the following ways:
Call us on +447384698858
Email us at sales@oakstonemotors.co.uk
Write to us at: 143 Tinkers Green Road, Tamworth, B77 5LJ
We will acknowledge your complaint within 3 working days and provide you with a reference number.
We will investigate your complaint thoroughly and fairly, gathering all relevant information.
We aim to provide a full response within 14 days. For complex cases, we will keep you updated on progress.
We will explain our findings and any actions we will take to resolve your complaint.
If you are not satisfied with our response, or if we have not resolved your complaint within 8 weeks, you may refer the matter to The Motor Ombudsman, the automotive dispute resolution body.
If your complaint relates to finance provided through us, and you remain dissatisfied after we have provided our final response, you may refer your complaint to the Financial Ombudsman Service (FOS).
Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567
Address: Exchange Tower, London E14 9SR
We will treat all complaints seriously and confidentially
We will investigate thoroughly and respond fairly
We will use feedback to improve our services
We will keep records of all complaints for a minimum of 3 years
This policy was last updated in February 2026.